Ben’s experience as an estate planner meant he was aware of low standards across the Will industry, due to its lack of regulation. He was appalled at some of the stories he came across, and the devastating effects badly-written Wills and inadequate planning were having on so many bereaved families.
When talking to Richard one day about inheritance tax, their chat led to a wider conversation about the bad practice Ben had seen. Richard was also shocked, and agreed there was a clear need for things to be done differently.
An idea was born.
They decided to create a service offering higher quality advice, using the expertise of properly trained estate planners and putting the customer right at the heart of their business. It was clear there was also a need for technology to replace paper-based ‘death files’ which can’t easily hold online information, and can also be lost or damaged. Ben and Richard turned to Tom and his IT expertise to develop a unique handover platform – which eventually became our Kinvault.
Several years on, we’ve had excellent feedback from our customers and enjoy growing credibility with the financial and Will industries, as well as the media. We’ve gone from strength to strength on our mission to improve estate planning services and make Wills work for our lives in the 21st century.